Chrysler’s Five Star Dealer Service Program: Why it was great, and why it failed!

What can we do about dealer service? Chrysler found some good solutions, but one major flaw scuttled the program... Ford fixed that flaw but managed to screw up even worse! What was Five Star, and what could Stellantis / FCA / Chrysler-Dodge-Jeep-Ram do now to get their dealers out of the bottom rankings? #mopar #motales #dealership #cardealership